Refund Policy

Once Plus has started, we don't refund a payment because you changed your mind, stopped using Plus, or didn't use all the days you paid for. This applies to a monthly payment and to a single payment for 30 days alike, except where you have the right to withdraw described below.

If you're a consumer in the European Union, the European Economic Area, or the United Kingdom, you can withdraw from a Plus purchase within 14 days without giving a reason. The 14 days start on the day of the payment: the first payment of a monthly plan, or the payment for a 30-day pass. Monthly renewals don't start a new withdrawal period; you can cancel at any time to stop the next one.

Because Plus starts at your request as soon as you pay, you pay for the days you had Plus before you told us you're withdrawing, and we refund the rest: the price multiplied by the days left in the period and divided by the days in the period. For example, withdrawing from a $5.99 pass for 30 days on its seventh day returns $4.59. The Plus that payment bought ends when the refund is made.

To withdraw, email [email protected] from the address you paid with, saying that you're withdrawing and which payment it is. You can use the model form below, but you don't have to. We refund within 14 days of receiving your message, to the payment method you used, at no cost to you.

If the law where you live gives you another right to cancel an online purchase or to get a refund, we honor it. Nothing in this policy limits a right the law gives you.

We refund in full a charge made twice for the same purchase, a payment that never turned on Plus for your account, and a charge you didn't make yourself. Contact [email protected] from the email address connected to the purchase. Whop, which processes our payments, can also look into a payment that went wrong.

You can cancel renewal at any time through the billing portal made available with your purchase. Cancelling stops the next charge, and Plus stays until the end of the period you paid for; that period isn't refunded. A single payment for 30 days doesn't renew and needs no cancelling.

If an automatic renewal payment fails, the payment provider may retry collection and notify you. TalkYouApp keeps paid access for up to four days from the first failed attempt. If payment is still unsuccessful when that grace period ends, Plus access is removed. A later successful collection restores the paid plan automatically.

When a payment is refunded, in full or in part, the Plus it paid for ends at that moment. If it paid for the current month of a monthly plan, that plan is cancelled as well, so it isn't charged again.

Please write to us before you dispute a charge with your bank; most problems are solved faster that way. While a payment is disputed, the Plus it paid for is paused and a monthly plan is cancelled, and we may decline to sell Plus to that account again until the dispute is settled. If the bank decides in our favor, a paused 30-day pass comes back. To answer a dispute, we give the payment processor and the bank the records they need, such as when Plus was bought and when it was used.

For billing questions, duplicate charges, account access problems, or a purchase you do not recognize, contact [email protected] from the email address connected to the purchase.

Fill this in and send it to [email protected] only if you want to withdraw from a purchase: